For Farmstand food orders, 2 SILOS is the seller. We confirm availability and arrange pickup or delivery with you. Because food is perishable, we generally cannot accept returns, but if something is wrong with your order, tell us within 48 hours and we will make it right with a replacement, credit or refund. Refunds go back to your original payment method.
1. What this policy covers
This policy applies to food you buy through the 2 SILOS Farmstand, including products sourced from trusted local producers. Items bought from independent sellers on the Farm Marketplace are not covered here. Those are governed by the seller's terms and Seller Terms & Farm Help Rules. This policy is part of our Terms of Use.
2. How ordering works
- Add available items to your basket and continue to secure checkout. Payment is handled by Stripe.
- You receive an email receipt from Stripe. We then review the order and confirm it with you.
- We contact you to arrange pickup or delivery, and, for whole-animal orders, any processing details.
- We fulfill the order and mark it complete.
Placing an order is an offer to buy, and it is accepted when we confirm it. If a product turns out to be unavailable, we will tell you and cancel that item with a full refund.
3. Pricing, weights and taxes
- Prices are shown in U.S. dollars. Eggs and produce are priced per unit shown. Whole-animal totals state what is included, for example whole goat or lamb with regular processing included.
- The processing-included totals are the total for the product described. Separate processing options, such as sausage or gyro processing for lamb, are separate products with their own total.
- Items sold by the pound, such as chicken at the posted per-pound price, are not available for online checkout until the final package weight is confirmed. We will contact you to confirm the weight and the final amount before any charge for that item.
- Sales tax, where applicable, is calculated at checkout and shown before you pay. Some food products are not taxable under Wisconsin law.
4. Whole-animal orders and processing
Whole goat and lamb are scheduled around animal readiness and processor availability, so timing varies. When we confirm your order we will tell you the expected timeline, the processing included, and any cut or packaging choices you need to make by a given date. Estimated dates are estimates, not guarantees.
Meat sold to consumers must come from a plant that is licensed and inspected for that purpose. Some whole-animal orders are instead processed for the buyer's own use at a custom-exempt facility. That meat is labeled "Not for Sale" and may not be resold. We will tell you which arrangement applies to your order before you pay or at confirmation, and the product page will state it.
Final packaged weight varies with each animal. The total price stays as stated for the product ordered. Your cuts and quantities depend on the animal and your processing instructions.
5. Pickup and delivery
- Unless we confirm otherwise in writing, orders are fulfilled by pickup or by local delivery that we arrange with you.
- We confirm the method, a contact name and phone number, the pickup location or delivery address, and a date and time window with you. The pickup location is given when your order is confirmed.
- Please pick up or be available during the agreed window. If you cannot, contact us as early as possible to reschedule. If an order is not collected after reasonable attempts to reach you, we may cancel it. Because food is perishable, a refund in that case may be limited to what we can recover.
- Delivery fees or minimums, if any, are shown or agreed before you pay.
- Keep perishables cold. Refrigerate or freeze as soon as you receive them, and use the handling guidance in our Terms of Use.
6. Cancellations and changes
- Before we confirm your order for fulfillment: you may cancel for a full refund. Email help@2silos.farm as soon as possible.
- After we confirm, but before packing or processing begins: we will usually accommodate a cancellation or change, and refund the order less any charges already incurred on your behalf.
- After packing has begun or a whole animal has been scheduled for processing: we cannot cancel, because the product has been prepared for you. We will still work with you in good faith if there is a real problem.
- If we cancel for any reason, including unavailability, you receive a full refund of the affected items.
7. Problems with your order
We want you to be happy with your food. Please contact us within 48 hours of pickup or delivery (for whole-animal processing issues, within 7 days) if an item is damaged, spoiled, incorrect, missing or not as described. Send your order number and, where possible, photos of the product and its packaging. Keep the product refrigerated or frozen until we respond.
After we review the issue, we will offer a replacement, store credit or a refund of the affected items, whichever we agree is best. We may ask you to hold or return an item, or to describe how it was stored.
This does not cover changes of mind, taste preferences after the product has been prepared or cooked, or problems caused by improper storage or handling after pickup or delivery.
8. Returns
Because meat, eggs, produce and other foods are perishable and cannot be safely resold, we do not accept returns of food for a change of mind. Please do not send food back without contacting us first. Our commitments in section 7 apply.
9. How refunds work
- Refunds are issued to the original payment method through Stripe. We cannot refund to a different card or account.
- After we issue a refund, your bank or card issuer usually posts it within about 5 to 10 business days, though timing varies by institution.
- Refunds may be full or partial. A partial refund covers the affected items or amount. If sales tax was collected on the refunded amount, the tax is refunded with it.
- We keep a record of each refund, including the amount and the reason, so we can confirm its status if you ask.
- If you believe you were charged incorrectly, contact us before disputing the charge with your bank so we can fix it quickly.
10. Unresolved issues
If we cannot resolve an issue directly, you may open a case through Support & Disputes. You also keep any rights you have under applicable law, including your right to contact the Wisconsin Department of Agriculture, Trade and Consumer Protection.
11. Farm Marketplace purchases
Marketplace listings are from independent sellers. 2 SILOS is not the seller, does not process Marketplace returns or refunds, and does not guarantee Marketplace transactions. See Seller Terms & Farm Help Rules for how to raise a concern and how 2 SILOS can help.
12. Contact
Order questions: help@2silos.farm or Support & Disputes. Please include your order number.